Terms and conditions for Online Store
Snowpark Parra (Vapaa-ajankeskus Parra Oy) 0761616-6 (hereinafter the online store) sells products to individuals and organizations in Finland. We reserve the right to change delivery terms and prices.
Product prices include VAT.
Parties
Dealer
Snowpark Parra (Vapaa-ajankeskus Parra Oy)
Luovantie 700
040 843 4247
info@parra.fi
0761616-6
Customer
The customer undertakes to comply with these conditions when purchasing products and services in Snowpark Parra Internet services.
Ordering
The products to be ordered are selected on the website by adding them to the shopping cart. The order is sent by paying for the contents of the shopping cart in the checkout function of the online store.
By placing an order, you accept these terms of delivery, product prices and delivery costs.
If an e-mail address is given at the time of ordering, an order confirmation will be sent by e-mail. The order confirmation shows the ordered products and the price.
Terms and conditions regarding reserved and rented products and services
The Finnish Ski Area Association (FSAA) and the Finnish Consumer Ombudsman have negotiated the following terms and conditions for ski resort services, equipment rentals and ski school services, approved by the Consumer Ombudsman.
These terms and conditions were revised on 18 October 2019.
The terms and conditions can be read on our website parra.fi.
LINK: Terms and conditions regarding reserved and rented products and services
The terms and conditions also apply to products booked or rented through the online store.
The online store's general 14-day return right does not apply to restaurant services or other leisure services arranged for a specific time.
Delivery terms for physical products to be purchased
Returns
The online store customer has a 14-day exchange and return right in accordance with the Consumer Protection Act. The customer has the right to exchange or return part or all of the ordered products. The products to be returned or exchanged must be in the original packaging and in a salable condition.
If you want to return or exchange products, first contact the online store and ask for return instructions.
The right of return does not apply to restaurant services or other leisure services arranged for a specific time.
The customer is responsible for both delivery and return costs for the sent product. In the event of a cancellation, only the price of the purchased goods will be refunded.
Order cancellation, error liability and complaints
Before the order is delivered, the order can be canceled with a written notification by e-mail.
The online store has statutory error liability for the products sold. In cases of complaints, please contact our customer service. The consumer has the right to refer potential disputes to the Consumer Disputes Board.
Delivery
Delivery costs include postage and packaging costs. Delivery costs can be seen either with the product or in the shopping cart before paying.
Orders are mailed 2-3 times a week. The delivery time is usually 4-7 business days.
If the product is lost or damaged during delivery, this must be reported to the online store immediately, but within 14 days.
Packages damaged during delivery must be reported to the company responsible for delivery without delay.
Payments
Visma Pay (Visma Payments Oy, business-id FI24865594) is the payment facilitator of the online shop. Visma Payments Oy is a payment facilitator authorized by the Financial Supervisory Authority of Finland.
The payment process is conducted in the online service of Visma Pay. Visma Pay or Visma Payments Oy is shown as the receiver of your payment in the bank account listing and in your invoice.
Visma Pay forwards the payments to the online retailer.
Paying with Visma Pay is safe. All information is exchanged through secured connections.
The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade.
Read more about Visma Pay: https://www.visma.fi/vismapay/
Payment methods
With Visma Pay you can pay your order by an internet banking account, a wallet or a payment card (credit/debit). The following methods of payment are supported: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit (POP), S-Pankki, Handelsbanken, Ålandsbanken, MobilePay, Masterpass, Pivo, Siirto, Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard payment cards.
MobilePay: You can pay with your MobilePay wallet if you have allowed online payments in the settings of the MobilePay application. Payment via MobilePay takes place directly from the payment card linked to MobilePay. If charging the payment from the linked card fails, MobilePay can not be used in the online shop.
Pivo: Terms and conditions of Pivo can be found here: https://pivo.fi/kayttoehdot/pivon-kayttoehdot/
Contact Visma Pay
Visma Payments Oy (business-id FI24865594)
E-mail: helpdesk@vismapay.com
Telephone: +358 9 315 42 037 (workdays 8-16)
Address: Brahenkatu 4, 53100 Lappeenranta, Finland